Refund policy

RETURNS/EXCHANGES

Returns are accepted only under the following conditions:

The return must be shipped back to We The Essentials within 7 days of receiving your package with a tracking number provided. You are responsible for all return shipping charges.

 

The returned item must be unworn and in new condition.

All returns are subject to a 25% restocking fee per package.

 

We do not accept returns based of "Change of Mind"

 

 

EXCHANGES/RETURNS

To return/exchange an item, print out your email invoice and mail that along with your item back to us at 921 N. Harbor Blvd. #449 La Habra, CA 90631. 

 

WE THE ESSENTIALS RETURN INSTRUCTIONS:

 

Please mail the item along with a brief note with the correction to be made too:

Attention: We The Essentials 

Street Address: 921 N. Harbor Blvd #449 

City: La Habra 

State: CA

ZIP Code:90631

United States

 

Once we receive customer returned merchandise, we will immediately take care of corrections that are needed. We will review your invoice and the corrections you have given and will correct any errors made on our behalf.

 

If at any time you are having trouble with your return or have any unanswered questions, please send an email to customerservice@wetheessentials.us. Thank you!

REFUNDS

After receiving the returned item, We The Essentials will issue a refund for the value of the item, minus a 25% restocking fee. We The Essentials will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to We The Essentials. In a case of a missing package on orders placed in the United States, we will offer a refund or send out a new package; this only applies to packages that were never delivered to you. If your package was delivered, but you did not receive it, it is your responsibility to contact the post office and resolve the issue. It is also your responsibility to contact the post office and file a claim for the missing package.

After receiving the returned item, We The Essentials will issue a refund for the value of the item, minus a 25% restocking fee. We The Essentials will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to We The Essentials. In a case of a missing package on orders placed in the United States, we will offer a refund or send out a new package; this only applies to packages that were never delivered to you. If your package was delivered, but you did not receive it, it is your responsibility to contact the post office and resolve the issue. It is also your responsibility to contact the post office and file a claim for the missing package.